Communication is the process of sharing information, opinion and feeling between people through speaking, writing or body languages. Effective communication prolongs the concept that transmitted content is clearly and successfully delivered, received and understood by someone in the way it was intended.
In a healthcare setting, effective communication between patients and healthcare professional is very important to provide great patient care and improve patient satisfaction. It encompasses the ability of healthcare professional to collect information in order to facilitate accurate diagnosis, appropriately counseling, therapeutic instructions, and establish caring relationships with patients.
Many medical professionals tend to overestimate their ability in communication which leads to patient dissatisfaction and complaints. Ineffective communication can lead to improper diagnosis and delayed or improper medical treatment.
Here are some tips for Effective Communication in Healthcare:
Use Clear, Simple Language At All Times:
Medical professional should use simple language to talk with the patient which they understand and are comfortable with. Do not use complex medical language, it will lesser confidence of the patient.
Learn to Listen:
Good communication requires good listening as well as talking. Carefully listen to your patient saying instead of moving quickly to another topic. Listening allows you to make sense of what another person is talking about and the meaning behind it.
Empathy is trying to see things from the other s point of view. When communicating with patients try not to be judgmental or biased, instead view situations and react. It helps to give your 100 percent attention to patient and know the emotional factor of them without being judgmental. If you become non-judgmental with your patient, they will express their fears and concern while easing their nervousness.
Be Aware Of Your Non-Verbal Communication:
Non-verbal communication or body languages, including facial expression, eye contact, and tone of voice, posture, and body movement can tell people more about how you are feeling. Developing the aptitude to understand and use of non-verbal communication can help you connect with others, navigate challenging situations, express what you really mean and build better relationships with your patients. Body language with verbal content improves understanding, while inconsistent body language can create confusion about the real message to the patient.
Establish a Dialogue:
Establish a dialogue with your patients, which will help you determine whether your patient agrees with the diagnosis and treatment plan.
Communicating With Colleagues:
Effective communication is crucial when handing over or taking over patient care. Failure of proper communication can lead to improper diagnosis and failed treatments. The guidelines that apply to patients are also applicable while communicating with colleagues and other medical professionals.